IUA Business Solutions, also known as IUA, is a prominent business process outsourcing (BPO) company based in South Africa. Established in 1981, IUA specializes in customer service solutions and has successfully served over 11 million customers. The company operates from its headquarters in Durban, KwaZulu-Natal. IUA provides a wide range of outsourced business process solutions tailored to the needs of its clients. Their services include contract and policy administration, customer communications, data administration, financial accounting, and claims management. IUA is particularly known for its flexibility in adapting to the unique requirements of its business partners, which primarily include insurance companies and banks. The company also offers software development and design as part of its administration services.