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About Futwork

Futwork is a contact center solutions provider based in Mumbai, India, established in 2015-2016. The company operates with a distributed workforce model, offering technology-driven outbound tele-calling services and AI-powered customer communication tools. Futwork specializes in output-based pricing models, allowing businesses to scale operations without fixed costs and significantly reduce outbound calling expenses. The company provides a range of services, including lead qualification, user reactivation, and process drop-off management, supported by multi-language capabilities and CRM integrations. Futwork's AI solutions, such as Aisha for handling calls and Sage for agent training, enhance customer interactions and agent performance. Additionally, its mobile-first platform enables gig workers to operate remotely across over 100 Indian cities. Futwork targets sectors like edtech, fintech, logistics, and SMB digitization, with notable clients including Amazon, Meesho, Khatabook, and Tata. The company emphasizes social impact by focusing on employment for low-income households and promoting women's participation in the workforce.

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