Botswana Savings Bank (BSB) is a government-owned financial institution dedicated to mobilizing domestic savings and providing inclusive financial services. It offers savings accounts, mortgage loans, automobile loans, and other secured loans. BSB targets individuals and corporates across Botswana, utilizing over 120 postal outlets and its branches. Its unique selling proposition is providing low-cost, accessible financial services to all income groups, leveraging technology and strategic partnerships to create wealth for stakeholders. BSB aims to be the leading integrated financial service provider in Botswana[1][3].